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Meet the team

Greg MendozaGreg Mendoza
Vice President, International Operations

Greg Mendoza is the Managing Director of Carey in the UK. A Vice President of Carey International, he is responsible for all aspects of Carey's business outside of North America and Canada. Greg has worked in customer service industries all his working life and is driven by the need to deliver outstanding ‘Carey Service’ throughout the business. Greg joined Carey in 2004 and along with our team based in the United Kingdom has worked to continue building Carey's reputation as the worlds leading provider of innovative chauffeur-driven services. Prior to joining Carey, Greg held senior management positions at National Car Rental and Guy Salmon Chauffeur Drive.



Duncan LilleyDuncan Lilley
Director of Operations

Duncan joined Carey in 2000 after serving in the military for 24 years and is accountable for all operational aspects of Carey’s UK activities. His key responsibilities include safety and customer service delivery and he also oversees the call centre, dispatch and chauffeur group. Duncan also directs the Meetings & Events operation with a portfolio that includes many large events in the UK and international including Farnborough Air Show, Live Earth, London Fashion Week and US sporting events including Super Bowl, and music/band tours.

 

 

Seema MajeedSeema Majeed

Call Centre and Customer Services Manager 

Seema has been with Carey since 2010, having previously worked in the airline industry in various capacities. She brought with her a wealth of customer service experience, acquired in challenging, results driven and often high-pressure environments. Such exposure enabled her to navigate her way through different roles and recently become the Customer Service and Call Centre Manager. Seema’s ability to provide strong leadership, direction and champion the customer’s cause has allowed her to build and maintain strong relationships with clients and incumbents alike.

 

                    

Susan MurtaghSusan Murtagh
Roadshows and Events Supervisor

Susan has recently taken over from Juliet Ah-Time to lead our dedicated Roadshows and Events team. Susan joins Carey with 8 years of management experience and brings with her a great understanding of what our Customers need and expect. Susan previously worked with a leading Insurance Intermediary at A & A Group Ltd where she worked closely with her team to meet monthly targets and ensured that the service provided was seamless and to a high standard.It is Susan’s responsibility to assess current processes and implement new procedures where necessary, that will ensure the team meets the departments Service Level goal of 99.9%, which leaves no margin for errors. Using her experience, Susan has come onboard to ensure that our clients receive the highest level of service and that the Carey standards are demonstrated from start to finish.

 

Rachelle Piper Rachelle Piper
Director of Sales EMEA - Travel Industry / MICE

As Director of Sales EMEA, Rachelle Piper is responsible for sales, account management, customer service and support for Carey Travel and Mice industry clients based in the EMEA region. She has been with Carey for over five years and, during this time, has been instrumental in business development in her regions as well as the smooth launch of the new EMEA Reservation Call Centre in London offering multi-currency billing. Rachelle was born and educated in Switzerland and moved to the UK in the late eighties. She brings with her over 25 years of experience in the travel industry with roles in various sectors, such as Travel Retail, Leisure Travel, Tour Operator, Ground Handler, Hotel Industry, Procurement, MICE and Corporate Travel. Her focus is to implement strategies that deliver the Carey vision across all of her regions.

 

Niki YazdanianNiki Yazdanian
Director of National Sales - UK Corporate Sales

Niki Yazdanian joined Carey in 2012, bringing over 7 years of Business to Business sales experience with her. Niki is responsible for developing and implementing Careys' national B2B sales program in the UK. After graduating from university in 2003, Niki began her career by selling commercial property in central London after which she moved into the hospitality sector, successfully managing the corporate sales team at her previous company, before joining Carey as Director of National Sales. Niki is responsible for acquiring new business within the UK as well as managing some larger existing national and global accounts. She is client focused and puts a strong emphasis on building and maintaining successful client relationships through account management, to ensure the highest possible level of customer service, client retention, referrals and repeat business.  

 

 

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